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Original KB number: 2854787
Office for Mac that comes with a Microsoft 365 subscription is updated on a regular basis to provide new features, security updates, and non-security updates. The following information is primarily intended for IT professionals who are deploying Office for Mac to the users in their organizations. Microsoft 365 is a subscription that includes the most collaborative, up-to-date features in one seamless, integrated experience. Microsoft 365 includes the robust Office desktop apps that you’re familiar with, like Word, PowerPoint, and Excel.
Symptoms
When you view an email message in Microsoft Outlook, the message body is blank.
Cause
This problem may occur because of an incompatibility between the Avgoutlook.Addin add-in and Outlook.
Resolution
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
To resolve this problem, follow these steps to disable the Avgoutlook.Addin add-in. If the problem is, we recommend that you contact the vendor of the add-in to ask about an updated version of the add-in.
Exit Microsoft Outlook if it is running.
Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
Windows 10, Windows 8.1 and, Windows 8: Press the Windows key+R to open a Run dialog box, type regedit in the Open box, and then press OK.
In Windows 7 or Windows Vista: Select Start, type regedit in the Start Search box, and then press Enter.
Locate and then select the following registry subkey, depending on the type of Office and Windows installations that you have.
32-bit Office plus 32-bit Windows
HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeOutlookAddinsavgoutlook.Addin64-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeOutlookAddinsavgoutlook.Addin32-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftOfficeOutlookAddinsavgoutlook.Addin
Right-click the LoadBehavior value, and then select Modify.
Change the Value Data value to 0, and then select OK.
Start Microsoft Outlook.
Microsoft Office For Mac Pro
Note
To re-enable this add-in in Outlook, change the LoadBehavior value to 3.
More information
The Friendly Name of the Avgoutlook.Addin add-in is AVG Addin for MS Outlook.
Microsoft Office For Mac Download
For AVG software download information, go to the following AVG website:
Note
Microsoft For Mac
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.